Shipping Policy

At Alivy Jewels, every piece is one of a kind — and we want getting it to you to feel just as special. Here's everything you need to know about how we ship.

Free Worldwide Shipping

We offer 100% free shipping on every order, to every country we deliver to. No minimum purchase, no hidden fees on our end.

Delivery Time

Please allow up to 2 weeks for your order to arrive, no matter where in the world you are. Most orders arrive sooner — delivery time can vary slightly depending on your location, local customs processing, and carrier conditions.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information so you can follow its journey to you.

Customs, Duties & Taxes

For international orders, your package may be subject to customs duties, import taxes, or fees set by your country. These charges are the responsibility of the customer, are determined by your local government, and are not included in your order total or shipping cost. If you're unsure whether your country applies these fees, we recommend checking with your local customs office before ordering.

Delayed or Lost Packages

We take great care to get every order to you on time, but occasional delays can happen due to customs processing, weather, or circumstances beyond our control. If your order hasn't arrived within 3 weeks of your confirmation email, please reach out to us at [your support email] and we'll help track it down.

Questions?

We're happy to help — contact us anytime at alivyjewels@hotmail.com /  Alivystudios@gmail.com or visit our Contact page.